Reservation Terms & Conditions

A reservation deposit of £100 (one hundred pounds sterling) may be paid to Alpine Motor Group ("we", "us") to reserve a specific vehicle listed on our website ("the Vehicle") for a period of seven (7) calendar days from the date payment is received ("the Reservation Period").

• Removes the Vehicle from active sale and marks it as Reserved on our website for the Reservation Period.
• Holds the agreed advertised price for the Reservation Period.
• Gives you priority to inspect the Vehicle, arrange finance, and complete the purchase before any other buyer.

The deposit is taken in good faith as a commitment to proceed. It does not constitute a contract of sale. The full sale is subject to a signed sales invoice and full payment.

The reservation deposit is fully refundable in any of the following circumstances:

• You decide not to proceed with the purchase for any reason within the Reservation Period.
• The Vehicle's actual specification, condition or history is materially different from the listing.
• We are unable to make the Vehicle available for handover within the Reservation Period.
• Finance you have applied for through a regulated lender is declined.
• You exercise any cancellation right you have under the Consumer Contracts Regulations 2013.

Refunds are processed back to the original payment method within 3–5 working days of your request. Please contact us by email or phone to request a refund.

We reserve the right to retain the deposit only where you have given materially false information about yourself, the trade-in, or finance status, or where you have caused damage to the Vehicle during a viewing or test drive that is not covered by insurance.

If you have not completed the purchase or contacted us to extend the reservation by the end of the Reservation Period, the reservation lapses automatically and the Vehicle is returned to active sale. Your deposit remains refundable on request.

We may refuse, cancel or refund a reservation at our discretion, including where the Vehicle is no longer available, has been sold, or where we have reasonable concerns about the transaction. Any refund in such cases will be issued in full.

Card payments are processed by Stripe. We do not store your card details. The personal information you provide is held in accordance with our Privacy Policy.

These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory consumer rights.

If you have any questions about a reservation or wish to request a refund, please get in touch via our Contact page.